Refund policy

Refund Policy

Refunds & Returns Policy

At LAFE.com, we act solely as a distributor of products sold through third-party retailers. For that reason, **refunds, returns, exchanges, store credits, and other post-purchase requests must be handled directly through tugh Amazon, Publix, Walmart, Instacart, Kroger, or a local retail store, your request will be subject to that retailer’s own return, refund, and exchange policies, including any eligibility requirements, time limits, receipt or proof-of-purchase requirements, product-category exceptions, and payment-method restrictions.

LAFE.com does not issue direct refunds for purchases made through third-party sellers or retailers.

To request a refund or return, please contact the retailer where your purchase was made and provide your order number, receipt, or other proof of purchase, as required by that retailer.

If your product arrived damaged, defective, or there is a quality concern, we recommend that you first contact the retailer of purchase. You may also contact our customer support team at [insert contact email] with the following information:

  • Product name

  • Place of purchase

  • Date of purchase

  • Photo of the product and packaging

  • Lot code or expiration date, if available

  • Brief description of the issue

Please note that contacting LAFE customer support does not guarantee a refund, replacement, or credit, as all final refund decisions for third-party purchases remain subject to the retailer’s policy.

For purchases made through local stores or independent retailers, refund and return requests must be made directly with that store and will follow its posted policy.

We reserve the right to update this policy at any time without prior notice.

Lo redacté así porque, a día de hoy, Amazon gestiona la mayoría de devoluciones elegibles dentro de 30 días; Walmart maneja la mayoría dentro de 90 días con excepciones; Publix ofrece reemplazo o reembolso con recibo; Instacart tramita créditos o reembolsos para incidencias de pedidos hechos en su plataforma y también remite ciertas devoluciones a la política del retailer; y Kroger indica que maneja devoluciones y reembolsos según su política para compras en tienda, pickup y delivery.

Versión un poco más elegante para marca:

At LAFE.com, we distribute products through authorized retail partners. Because of this, all refunds, returns, and exchanges must be requested directly from the retailer where the purchase was made, and will be governed by that retailer’s current policies and procedures.

También te dejo una versión en español más natural para consumidor, por si prefieres un tono menos legal:

Política de reembolsos
LAFE.com distribuye sus productos a través de tiendas y plataformas de terceros. Por eso, cualquier solicitud de reembolso, cambio o devolución debe hacerse directamente con la tienda o plataforma donde realizaste tu compra, y estará sujeta a sus políticas vigentes. Si tienes una inquietud de calidad sobre un producto LAFE, puedes escribirnos a [correo] con la información de tu compra y fotos del producto para ayudarte a canalizar el caso correctamente.